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Institutional Performance Targets

There are multiple definitions of performance management. For purposes of this guide, the operational definition of performance management system will be a holistic (all-embracing) and systematic process for getting better results from the organization, teams and individuals by managing performance within an agreed framework of planned goals, objectives and standards. This definition has three related perspectives, the first emphasizes the organizational level interventions for results to be achieved, the second perspective places emphasis on the role of the individual while the third suggests the need to take an integrated approach. Each of the three perspectives is briefly elaborated below and illustrated in Appendix 1. Performance management using the institutional/organizational focus This perspective focuses on the determination of the organization’s strategy and the implementation of that strategy through the organization’s structure, technology, business system and procedures. In this regard, employees are not the primary focus, although they will be affected by the changes in technology, structure and operating systems. It comprises three main processes which are; planning, improving and reviewing. Under this perspective, performance planning is concerned with activities such as formulating the organization’s vision and strategy and defining what is meant by performance. Performance improvement includes activities such as business process re-engineering, continuous process improvement, benchmarking and total quality management. Performance review embraces performance measurement and evaluation.