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Training and career promotion policies

Indirect impacts also need to be taken into consideration. This is the most challenging area of sustainability management, as these impacts are connected with the movements and concentration of tourists in specific locations. The indirect aspects require the ‘contribution’ of one or more parties external to the organisation who then generate outward direct impacts (positive and/or negative, social and/or environmental). These parties can be defined as ‘intermediaries’, as they are located between the organisation and the final impact produced by their own behaviours. Therefore, the intermediary party directly generates a social and /or environmental impact, however its behaviour can be influenced (or even conditioned) by the choices and behaviours of the organisation. The intermediary parties, in the case of businesses such as those previously described, are the tourists (hotel guests, campers, restaurant and bar clients, etc). Their impacts can involve the environmental dimension (for instance, disrespectful behaviour towards the environment during a visit to a natural park, or the effects in terms of the sound, traffic and air pollution produced by cars), but they can also involve the socio- © SYMPHONYA Emerging Issues in Management, n. 3, 2017 symphonya.unimib.it Edited by: ISTEI – University of Milan-Bicocca ISSN: 1593-0319 128 cultural sphere (for example, a lack of awareness of local customs and religious traditions of the host population, or, again, disrespect towards the socio-cultural heritage of a certain destination).