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Supply chain network expansion

The Project: Improve and leverage supply chain and planning processes; improve production planning and execution. Implement a tool to help determine what products to order, when, and in what quantities so Goya would have the right products at the right place at the right time, and to enable the company to bring on shorter shelf-life items and better manage them. Primary goal: Improve service levels (reduce out of stocks) to 98 %. Secondary goal: Reduce inventory levels. Also, make the process of generating purchase orders less cumbersome.
Description of Project: The project started in March 2009. A phased implementation approach was taken with Goya North East (Secaucus and 6 satellites) that accounts for over a third of Goya’s sales volume going live in December 2009. The Houston and California locations went live in April 2010. The Miami location went live in May 2010 and the Puerto Rico location went live in September 2010.
Each of these locations is live on Demand, Demand Classification and Fulfillment and Order Optimization for their finished good products. Prior to the implementation of the JDA Demand and Fulfillment products, Goya utilized a legacy system eight-week moving average as their method of forecasting demand. Since Go Live, Goya has been able to realize record service levels.
Business Impact: Service Level Improvement from 95% to 98% or better. 
Purchase Order Process Improvement from 20 minutes to 1-3 minutes.