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Getting to Know Microsoft UC & Collaboration in 2019 

With the concept of UC 3.0 in mind, let’s begin our comparison with one of the best-known players in the communication industry: Microsoft.  

For meetings, collaboration and productivity, Microsoft has been a strong enterprise player for a number of years. Microsoft started in the meeting space with Lync, which eventually became “Skype for Business.” Although Skype for Business is being phased out and replaced with Microsoft Teams, there are still around countless companies using the tool today.  

The creation of Microsoft Teams helps Microsoft to enter the world of Unified Communications 3.0, by combining user experience with customer experience solutions (contact centre), business experience (management and administration), and team experience (collaboration).  

It’s not just an audio conferencing and instant messing tool. Microsoft Teams is a fully immersive component of the Microsoft Office ecosystem – the productivity suite that has made Microsoft so popular throughout the years.  

There are approximately 1.2 billion users around the world using some manner of Office product. Office 365 now has 155 million monthly active users (MAU) and is gaining new users at over 3 million seats per month according to this source

Microsoft Teams brings company tools for collaboration, communication, customer service, and administration together in the same single-pane-of-glass environment. It’s no wonder that: 

  • Microsoft Teams is the fastest growing Microsoft app ever created. 
  • The tool spans across 41 languages and 181 markets. 
  • Office 365 saw a 35% growth in constant currency over the last year. 

Most importantly, Microsoft Teams is becoming consistently more impressive.  

Over the last 6 months, 100 new features were added to the environment, including blurred backgrounds on video calls, frontline worker services and more.