Results Orientation: The ability to focus on the desired result of one’s own or one’s unit’s work

 Attention to Communication: The ability to ensure that information is passed on to others who should be kept informed.

• Ensures that others involved in a project or effort are kept informed about developments and plans.
• Ensures that important information from his/her management is shared with his/her employees and others as appropriate.
• Shares ideas and information with others who might find them useful.
• Uses multiple channels or means to communicate important messages (e.g., memos, newsletters, meetings, electronic mail).
• Keeps his/her manager informed about progress and problems; avoids surprises.
• Ensures that regular, consistent communication takes place.

9. Oral Communication: The ability to express oneself clearly in conversations and interactions with others.

• Speaks clearly and can be easily understood.
• Tailors the content of speech to the level and experience of the audience.
• Uses appropriate grammar and choice of words in oral speech.
• Organizes ideas clearly in oral speech.
• Expresses ideas concisely in oral speech.
• Maintains eye contact when speaking with others.
• Summarizes or paraphrases his/her understanding of what others have said to verify understanding and prevent miscommunication.