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Religion in the Workplace

Checklists Accountability Holds himself/herself and other people accountable to standards of performance, monitors and evaluates plans, and establishes accountability benchmarks.  Sets clear standards for high performance, and models compliance with those standards. Provides clarity on requested tasks. Keeps people informed. Sets limits and boundaries for the behaviors and actions of others.  Takes responsibility for personal and group performance outcomes. Anticipates and takes action on team performance shortfalls and problems, and holds people accountable for performance. Explains the magnitude of shortfalls and problems to staff, and empowers staff to move forward. Creates an environment in which people can work together to meet organizational goals. Works toward compliance.  Acknowledges and learns from mistakes without blaming others. Recognizes the impact of his/her behavior on others. Calculates the impact of his/her actions or words. Back to Interpersonal Core Competencies Table Advocacy Builds and maintains trust relationships with staff, individuals and their family/support networks by seeking satisfaction feedback, implementing improvements for individuals, and influencing regulations and policies that impact the organization and its frontline staff.  Builds and maintains relationships with individuals, family/support networks and staff.  Advocates on behalf of individuals and family/support networks to address their needs, expectations and priorities.  Assists the individual and the family/support network in overcoming barriers to services when the individual’s service needs are not met.  Empowers and encourages others to develop new ideas and standards that respond to the expectations of individuals and their family/support networks.  Supports the right of individuals to live in an environment free from abuse.  Communicates with upper management about the needs of the staff and organization to influence regulations and policies that impact them. Back to Interpersonal Core Competencies Table Communication Establishes supportive and collaborative relationships with staff by keeping people informed, adapting communication to the audience, practicing focused listening, responding to the feelings and concerns of others, and demonstrating a range of effective communication skills.  Creates effective, positive, ongoing and open communication with various populations at all levels of the organization. Focuses communication on the needs, interests and desired results expressed by these populations. Employs active listening skills that include listening and responding to the information received, paraphrasing, and asking open-ended questions. Displays empathy for colleagues and staff.  Prepares effective written proposals, materials and/or presentations, and develops well-reasoned recommendations to upper management.  Understands the need for sensitivity when interpreting electronic communication, and prioritizes the mode of communication that is appropriate for the situation. Communicates and addresses problems with staff in private.  Uses and stays current with technical terms, as needed, for effective service delivery. Explains technical terms, as necessary, to ensure that individuals and their family/support networks understand those terms.  Supports appropriate communication for small groups and teams by communicating expectations, promoting cooperative behaviors, and seeking feedback in order to improve communications.  Facilitates group interactions using varied techniques, including brainstorming, consensus building, group problem-solving and conflict resolution. Demonstrates good meeting management techniques.