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Performance Management: Conceptual and Definitional Issues

Objectives of Performance Management System A good Performance Management System should aim among other things to:  Provide a planning and change management framework that is linked to the national development planning and budgeting process to ensure that the people get maximum benefit out of the national resource use.  Enhance the capacity of the public service to deliver its services more efficiently and effectively, pitch itself at the desired level of socio-economic governance and be able to compete at the global level.  Improve the capacity of the public servants in terms of skills, competence and adequacy.  Focus the efforts of the Public Service on the facilitation of the achievement of the National Vision. 3. Characteristics of Performance Management System A good PMS framework should have:  The vision and developmental objectives of the nation should guide and inform sector and institutional development plans while leaving space for each institution to act autonomously.  The institutional development plans should be broken into manageable/measurable activities cascaded down the organization up to the individual employee level.  Mechanisms for ensuring accountability for results at institutional, teams and individual level should be a built in feature of the PMS framework.  Tools and mechanisms for monitoring and measuring performance results should be established. GUIDE ON PERFORMANCE MANAGEMENT SYSTEM INCLUDING MEASUREMENT, MONITORING AND EVALUATION 2011 7  Incentive systems (rewards and sanctions) for achieving results at institutional, teams and individual levels should also be built into the PMS framework.