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maintaining quality standards

Focus on employee satisfaction

Make your work environment a great place to work. Celebrate what each individual employee can bring to the team. Make rounds daily to connect with your employees on the unit or in your department. Focus on establishing a relationship with each staff member by knowing their names and their children’s names. Send staff thank you cards and birthday cards, and recognize key events in their lives. Communicate with your employees frequently on all levels: An informed employee is a satisfied employee. Have daily team meetings or huddles to review pertinent information, new changes, celebrations, or other factors.

Build individual accountability

It’s imperative to hold all employees accountable for the part they play in the overall goal. Develop a scorecard for each employee and meet with them every 3 months to measure their progress, accomplishments, and opportunities for growth. The SWOT approach—strengths, weaknesses, opportunities, and threats—tends to work well. Provide employees with a copy of the SWOT document you complete when conducting their 3-month 1:1 meeting; be sure to write specific goals and dates for when they must be accomplished. This is an easy way to keep accurate records on each employee’s performance, which can be used when completing their annual performance evaluation.

Align behaviors with goals and values

Set behavioral standards for all employees that are aligned with the organization’s values, mission, and standards. Celebrate the initiative of using the standards and have everyone sign a commitment. As a leader, role model the standards and use them in everyday conversation with your staff. Refer to standards when you’re developing or counseling staff.