HOW CAN WE IMPROVE COMMUNICATIONS BETWEEN CAREGIVERS AND PATIENTS AND AMONG THE HEALTH CARE WORKERS?
26 year old went to endoscopy
26 year old went to endoscopy told the secretary verbally about her allergies to anesthesia instead of putting it on the questionnaire. Nurse and doctor didn’t review anything, in a rush got sedated quickly. 3 days in ICU, loss of peripheral nerves upper and lower exts for days.
Use of theories, models. HOW CAN WE IMPROVE COMMUNICATIONS BETWEEN CAREGIVERS AND PATIENTS AND AMONG THE HEALTH CARE WORKERS? Discuss ways to achieve service excellence/ brand reputation? What are some communications vehicles and creative ways to market your ideas/ solutions to each of the health care worker? This is a negative encounter.
Second part is positive encounter
The same 26 year old was referred to a neurologist and it was a positive experience. The whole team was wonderful. A lot of teaching and education about her condition, was sent for MRI right away and received a lot of compassion from the team. This is a positive, memorable experience .