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Essential Competencies of Manager

Common Leadership Competencies

1. Supervising Others

Managing others can be a challenge for the new supervisor who has not had management experience. Training new managers on what to do, as well as what not to do, can help to minimize issues related to supervising others.

2. Conflict Resolution

Conflict in the workplace is an inevitable reality. It is important to manage this conflict because it can affect relationships between people and groups of people – which can have a major impact on organizational culture and worker productivity.

Leaders should be able to manage conflict and create win-win situations for those involved. This can be done by identifying the source of conflict and working with both parties to negotiate and collaborate to resolve issues.

3. Emotional Intelligence

Managers need to have leadership competencies in many different areas in order to effectively influence the behaviors of others – and ultimately achieve desired results. Competency is defined as “the quality of being competent; adequacy; possession of required skill, knowledge, qualification, or capacity.”

Emotional intelligence is defined as “the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically.” Emotional intelligence is a skill that can be learned and is a mark of professional maturity.  It can take years to develop and a lifetime to master.

There is an ongoing debate as to whether EI is a natural or trained ability.  Regardless, it is an important leadership competency that every manager and supervisor needs to perfect.