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decision-making processes

Types of Organizational Communication
To understand the far-reaching impact organizational communication has on companies, it is important to understand the various types that take place within companies:

Informal and Formal Communication
Another word for these two are official and grapevine communications respectively.
Formal communications are pre-defined channels that employees or leaders can use to reach out to others.
Informal communications do not rely on already established channels; as a result, contacts can spread to any number of channels.

Vertical and Horizontal Communication
The defining characteristic of these communications is hierarchal.
Vertical communication happens between superiors and subordinates while horizontal communication between individuals on the same employee level.
Vertical discussions are further split into upward and downward depending on where the dialogue is coming from.

Both groups of communications address more specific interactions between employees, managers, and upper management. Even a basic understanding of these is critical for anyone looking to increase the communication flow in the organization.


Communication’s Link to Collaboration
If organizations represent buildings, departments are the building blocks and communication is the substance that binds them together. Marketing, human resources, finance, accounting, operations, and management all have to collaborate with one another to reach departmental and company goals. Effective communication positively contributes to organizational collaboration that needs to occur.

Valuable collaboration is synonymous with efficient communication. However, the structure of today’s workplace, a penchant for silos, and generational gaps have contributed to a landscape that is not always conducive to satisfactory communication practices. Here are some statistics that reveal the state of today’s workplace collaboration culture:

44 percent of top executives feel that soft skills (like communication) are the most considerable part of the U.S. skill gap.
80 percent of millennials would prefer real-time feedback over traditional performance reviews.
Three out of four workers rated teamwork and collaboration as “very important.”
Only 18 percent receive communication evaluations as part of their performance reviews.
27 percent of workers receive communication training. This group also felt more confident in their workplace communication abilities.
39 percent of those surveyed think that people in their organization do not collaborate enough.
These statistics from this survey conducted