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Cultural Influences in business

Younger Demographic
The average age in the Philippines is 23 years old, a demographic that has grown up with technology. This population has access to growing BPO training opportunities through independent programs and higher education institutes. They are growing up during a time where the BPO industry is truly flourishing, so they are entering the marketplace well equipped with tools and knowledge to succeed. This peer group recognizes and believes that the BPO industry is one of the best employment options in the country. This also makes them better suited to adapt to the changing needs of the market, remaining agile and flexible so your business can too.

Cultural Influences
The Philippines has a fascinating combination of Southeast Asia and Western influences. English’s position as an official language makes it easier to consume Western media. Its history also plays a part in this development as Mexico, Spain and the U.S. all governed this country at various points in its lifetime. U.S. popular culture is well received in the Philippines, so your Philippines-based workforce often times have similar interests, watch the same shows and listen to the same music. While these may be small factors, cultural alignment can play a significant role in the quality of your outsourcing services and experience.

Data Privacy Act 
Outsourcing your operations or vital business processes often involves sensitive data, so some companies have shied away from using overseas outsourcing. However, the Data Privacy Act of 2012 brought the Philippines’ policies up to international security standards. Personal and sensitive information have strict regulations protecting this data from unauthorized access and usage. More industries, such as healthcare, could use the Philippines as a viable outsourcing destination.