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Conflict Resolution: Resolving Conflict Rationally and Effectively

Conflict is a situation between at least two interdependent parties that is characterized by perceived differences and that the parties evaluate as negative. This often results in negative emotional states and behaviors intended to prevail. Conflict is an inevitable and all-pervasive element in our society and in the world. Although conflicts may end up in destruction and even death, conflicts may also result in increased effectiveness, enhanced relationships, and further goal attainment. Indeed, in human terms conflict is one of the “engines of evolution” that allows us to learn, progress, and grow. Our goal is not to attempt to do away with conflict but rather to skillfully manage conflict to further its constructive potential. In this document we will explore definitions and views of conflict and conflict resolution. We will specifically present a generic working model for the effective handling of disputes and differences. Also include are specific strategies to enhance your effectiveness in dealing with conflicts. Strategies that will enable you to resolve conflicts yourself and to assist people in attaining their outcomes without damaging relationships.