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amazing advice on how to better communicate with others. His input was simple and easy to follow, yet powerful. The best quote of the entire event was this: “Don`t communicate to be understood; rather, communicate so as not to be misunderstood.” What a great way to put things in perspective regarding our efforts on how to improve our communication. Here are some of the notes I made from his presentation:

How to successfully begin a conversation in business:

Dr. Lund shared that men in general and women in business settings (so men all the time, and women mostly in a work setting only), want to know three things before they are willing to enter into a conversation with you:

1.  Is what you want to talk about going to be painful?

2.  How long is it going to take?

3.  When you are done talking, what do you want from me?

If they don’t know these three things up front, they will make excuses to avoid your call or to avoid talking to you on the phone.  The same applies if you come into contact with them in person. He shared that your manager or boss in a work setting will always want to know those three things in advance of agreeing to a conversation as well. The reason he gave was that men and executive women always want to know the exit to the conversation before they feel safe engaging in it.