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Adoption and use of Information Communication Technology

Performance Targets
Targets are measures or indicators of what an institution wants to achieve in terms of
improvement of performance. Of necessity the targets will have to be informed and be
contributing to the realization of the institution’s missions and strategic objectives. Examples of
a target under finance and stewardship criteria, and utilization of budget level performance
indicator, would be 100%. The sequencing of steps in determining the performance targets can
be depicted by the figure 1 below
It should be noted that ordinarily at the institutional level all of these parameters, viz strategic
objectives, performance criteria, performance indicators and targets, will have been developed in
the course of developing the strategic plan because the latter subsumes all of them.
GUIDE ON PERFORMANCE MANAGEMENT SYSTEM INCLUDING MEASUREMENT, MONITORING AND
EVALUATION
2011
13
Figure 1: Steps in Determination of Performance Targets
2.1.1 Criteria for determining performance
Invariably the criteria may want to include measures on financial performance, semi-financial
performance, operations criteria, service delivery, policy and compliance and
dynamic/qualitative criteria.
• Financial Criteria: Related to budget monitoring efforts and systems, proper
management of funds, cost effectiveness of service projects. For income generating
organizations, financial criteria as those used in business are recommended. These
include return on the invested capital and profit made as per projected profit.